Cozumel Palace – A Favorite for Families in Cozumel
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Key details
About the Hotel
Rafael E. Melgar Km 1.5,
Cozumel,
Mexico,
77600,
Quintana Roo
“The fine coastal views made our stay truly lovely!”view full review
Rooms with ocean views
Cozumel Palace offers suites with king-size beds and double beds, connecting rooms for families, and private balconies with hammocks. Each suite includes a flat-screen TV, air conditioning, a mini-bar, and free toiletries. Select suites feature a double whirlpool tub, a liquor dispenser, and soundproof walls. The ocean-view suites overlook the Caribbean.
Dining and drinks
The resort serves Mexican dishes made with fresh ingredients, along with international cuisine. Guests can choose from unlimited wine by the bottle from Spain, Argentina, France, and other regions. The on-site bars offer cocktails, beer, and coffee. Breakfast, lunch, and dinner are included in the all-inclusive package.
Activities and excursions
Guests can explore Cozumel on a shared Jeep tour, visiting Punto Sur lighthouse, Mayan ruins, and a crocodile reserve. Water activities include snorkeling, stand-up paddleboarding, and scuba diving. The resort has a fitness center with certified instructors and group classes. The Dreamery by Palace Resorts provides supervised activities for children.
Location near attractions
Cozumel Palace is 5 km from downtown Cozumel. Nearby landmarks include Mayaluum (1 km), El Cedral (1 km), and Faro Celerain Ecological Reserve (1 km). The resort is surrounded by coral reefs, making it a prime spot for diving. Public transportation and taxis provide easy access to the island's main attractions.
Services for guests
The resort offers concierge assistance, room service, and event planning for group gatherings. The staff can arrange scuba diving tours, fishing trips, and tequila tastings. Families can use the kids' club, while adults relax at the spa. Complimentary Wi-Fi is available throughout the property.
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Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
Superior Honeymoon Suite Ocean Front King Size Bed
Book your family’s getaway in a snap with up-to-date availability and pricing!
Tips on navigating the city
Access a full list of transport options to make getting around with your family easy
City Centre
Cozumel4600 ft
Airports
Cozumel (CZM)
2.8
mi
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
Wi-Fi
Parking
24-hour services
24-hour reception
24-hour security
Babysitting
Babysitting/Child services
General
Non-smoking rooms
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Diving
Snorkelling
Table tennis
Services
Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Meeting/ Banquet facilities
Children
Babysitting/Child services
Children's play area
Kids club
Game room
Spa & Leisure
Infinity pool
Indoor swimming pool
Beach access
Sun loungers
Entertainment
Spa & wellness centre
Jacuzzi
Massage
Open-air bath
Public Bath
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Location
Rafael E. Melgar Km 1.5,
Cozumel,
Mexico,
77600,
Quintana Roo
Map view
Rafael E. Melgar Km 1.5,
Cozumel,
Mexico,
77600,
Quintana Roo
City landmarks
Landmark
Chankanaab Adventure Beach Park
4000 ft
Landmark
Coral Reefs Monument
3200 ft
Landmark
El Cedral
4000 ft
Park
Benito Juarez Park
4000 ft
Island
Museum of Cozumel
1.0
mi
Landmark
El Caracol
3900 ft
Landmark
Mayaluum
3000 ft
Nature reserve
Faro Celerain Ecological Reserve
4000 ft
Landmark
Galo Art Studio
4600 ft
Landmark
Parque Nacional Arrecifes de Cozumel
4000 ft
Landmark
Laguna Colombia
4000 ft
Church
San Miguel Church
5200 ft
Mall
Punta Langosta Pier
2200 ft
Church
Corpus Christi
2200 ft
Landmark
San Miguel de Cozumel Punta Langosta Lighthouse
2100 ft
Park
Parque Arqueologico
1.4
mi
Landmark
Plaza Central
1.1
mi
Landmark
Power Yoga Cozumel
4000 ft
Landmark
Mayan Mind Maze
3500 ft
Landmark
Arte de Origen
1.2
mi
Landmark
BALAM Art Painted on Feathers
1.2
mi
Landmark
Tequila Factory Outlet
3700 ft
Landmark
Golden Eagles
3900 ft
Landmark
Castillo Real
3900 ft
Landmark
Statue General Rafael Melgar
3900 ft
Nearby
Store
Mega
1200 ft
Parque Quintana Roo
1300 ft
Calle 1 Sur 58 Benito Juarez Park
Zero Kilometer Marker
1200 ft
Gonzalo Guerrero
Parque Atardecer MAya
1200 ft
Restaurants
El Postrecito
1100 ft
Avenida Sur Entre Calle 17 y Gonzalo Guerrero 5a Second Floor Plaza Chedraui
Rolandi's
1000 ft
Avenida Rafael E. Melgar Frente Al Mar 11 Melgar & 11 Frente Al Mar
Jeanie's
1100 ft
Avenida Rafael E. Melgar 11
No Name Bar and Grill
1300 ft
Avenida Rafael E. Melgar 628
William Restaurant
1800 ft
5ta Avenida #441 Entre 5 y 7
Rock 'n Java Caribbean Cafe
1500 ft
Avenue Rafael E. Melgar 602-6 On the Waterfront
Chillin' Bistro & Lounge
2100 ft
5a Avenida Sur # 380 Entre Calle 3 Sur y 5 Sur
La Lola Cozumel
1700 ft
Av. Rafael E Melgar entre 7 y 11 sur A Lado Del Sector Naval
Taco y Tequila Cozumel
2100 ft
Av. Rafael Melgar
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
92%
loved it and would return for another family vacation
9.2/10
Perfect
Rooms
9.6
Location
9.2
Service
10.0
Dining
8.2
Guest reviews
9.2/10
based on 5 reviews
4.5/5
based on 4847 reviews
8.9
8.9/10 based on 60 reviews
#4 of 64 hotels in Cozumel based on Tripadvisor
Peter
United States,
September
2024
10.0/10
Amazing stay! The staff were so attentive and friendly. The diving was convenient and fun. Loved the small, relaxed atmosphere.
Rooms
10.0
Our room was very comfortable and quiet with a wonderful ocean view.
Service
10.0
From the bellmen to the waitstaff, everyone was incredibly cute and attentive. Darwin was especially helpful with dive reservations.
Location
9.0
The resort is small, laid-back, close to town, and very safe to walk around.
Dining
10.0
Food and service is top notch. Enjoyed the new dishes in the Italian & Mexican restaurants.
Facilities
10.0
Diving is fun & convenient, getting picked right up at the hotel. The pool is a good size.
Richard
United States,
August
2024
10.0/10
Relaxing family vacation! Excellent service, spacious suite, and amazing snorkeling right from the resort. Food was delicious in all restaurants, no lines!
Rooms
10.0
Our one-bedroom suite was spacious, clean, with very comfortable beds and pillows, and great AC. The balcony was large with a gorgeous ocean view.
Service
10.0
The workers are amazing and always serving you with respect and a smile.
Location
10.0
The resort is on the smaller side, which we preferred for a more relaxing vacation. Great for swimming and snorkeling.
Dining
10.0
The food was delicious and amazing at all restaurants, but we liked the Asian restaurant the most. No lines or waiting!
Facilities
10.0
Enjoyed swimming and snorkeling in the blue ocean right at the resort. Snorkeling gear is included.
Robert
United States,
March
2024
10.0/10
Amazing staff! This resort is all about the people. The staff are friendly and provide great service, creating a truly nice experience. Everything else was great too!
Rooms
10.0
Our room was spotless and very comfortable. The bed slept so well!
Service
10.0
The staff are what make this place wonderful! They are amazing, always attentive, paying attention to details for each guest, always remembering our name, a favorite way we might like our eggs, or simply making sure our food is prepared the way we enjoy it best. Wendy at the front desk was especially amazing!
Location
9.0
Conveniently located to tour around or catch the ferry over to Playa del Carmen, etc.
Dining
8.0
The food was good for the most part. We really enjoyed the Pan-American restaurant. Drinks were delicious.
Facilities
9.0
The resort is very clean and well maintained. The spa is also amazing.
Tony
United States,
February
2024
10.0/10
Wonderful trip! The staff were incredibly friendly and helpful, always going above and beyond. Food was delicious, especially the breakfast buffet. Snorkeling right from the resort was a major plus!
Rooms
10.0
Our room was an Ocean View and very clean. The bed was super comfy!
Service
10.0
The staff learns who you are, calls you by name and customizes and accommodates to your specific wishes. Jairo at breakfast was amazing!
Location
10.0
Perfect location to walk into town and to watch the Carnivale parades. Also great for snorkeling right off the hotel!
Dining
9.0
Breakfast buffet was great, plenty of choices every morning from fantastic tropical fresh fruit to home made yogurts, pastries, bread variety, freshly squeezed juices, cereals, Mexican specialities, eggs, gluten free options, meats, sparkling wine, fresh smoked salmon and a great egg station manned by lovely Maria who will prepare great omelettes, pancakes, boiled eggs or anything else you fancy. Other meals were good too.
Facilities
9.0
The pool is a nice size, and the snorkeling right off the dock meant all we needed to do was put on our snorkel gear and walk off the dock and we were snorkeling amongst beautiful fish and sea life.
William
United States,
December
2023
6.0/10
Just OK. Rooms were clean, but the food service was slow, and portions were small. However, the staff was incredibly friendly!
Rooms
8.0
Rooms were very clean and organized. Beds were comfortable.
Service
10.0
Staff is incredibly friendly and cute!
Location
8.0
It's is perfect for an array of different activities to partake in, or if one simply wants to take a load off by the pool overlooking the ocean.
Dining
5.0
Food was average. Momo was the best, but portions were very small, and wait times were ridiculous. Took 2 hours to eat dinner one night.
Facilities
8.0
The resort is great for snorkeling and is good for families or if you want to find a great place to relax and check out for sun and fun.
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